Talkdesk announces leadership and expansion in Asia-Pacific


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Regional experts and growing momentum ignite the company’s progress to weave its way across the globe to meet the demand for a better customer experience

  • New Talkdesk Asia Pacific Leaders Reflect Commitment to Continued Expansion to More Countries and Markets

  • Local market presence now extends to 16 countries with legal operating entities in Australia and Singapore with a ‘force multiplier’ channel ecosystem in place to amplify and broaden reach

  • Obtains APEC CBPR and PRP certifications, demonstrating its commitment to ensuring data confidentiality and security

SYDNEY – (BUSINESS WIRE) – Talkdesk®, Inc., the global leader in customer experience for customer-obsessed businesses, today announced new executive appointments, naming Peter Coulson, Augustine du Payrat, Patrick Micallef and Andrew Antal to his international management team based in the Asia-Pacific region. The company has also marked additional milestones after two years of exponential growth, expanding its global reach as businesses around the world seek better ways to engage with their customers.

Appoints seasoned sales and marketing leaders to advance ambitious expansion plans

  • Peter Coulson, Vice-President, APAC – Peter’s career spans over 25 years in the Asia Pacific region, where he has successfully developed and expanded the businesses of several Fortune 500 multinationals including Salesforce, IBM, Oracle and ADP. His expertise in enterprise software solutions is complemented by in-depth domain knowledge working with organizations in the financial services and insurance, e-commerce, healthcare and government sectors, as well as channel ecosystems. .
  • Augustin du Payrat, Regional Vice-President, ASEAN – Du Payrat is spearheading Talkdesk’s growth across the South East region, helping organizations digitally transform their customer journeys by leveraging artificial intelligence, automation and omnichannel capabilities. His previous experience includes two decades of strategic leadership roles in the contact center technology industry, leading rapidly growing organizations and introducing and supporting innovation in key industries, such as financial services and insurance, telecommunications, travel, government and energy.
  • Patrick Micallef, Regional Director, ANZ – Micallef joins Talkdesk, a leader in go-to-market activities across all customer segments in Australia and New Zealand. He brings 20 years of experience in the information technology and telecommunications industry to his role, driving the growth of multinational organizations across ANZ, APAC and Europe. Micallef has been particularly successful in providing cloud-based solutions to large corporate clients in the financial services and insurance, utilities and government industries.
  • Andrew Antal, Marketing Manager, APAC – With over 20 years of experience launching disruptive technologies in the APAC region, Antal brings to Talkdesk a rich set of startup and hyper-growth expertise. Most recently, he was the Marketing Manager for Salesforce’s Cloud Marketing and Retail / Ecommerce suite of products, working with Marketing Directors and Customer Experience Managers to digitize their customer engagement channels. Prior to that, he led the launches of two startups, which resulted in multi-billion dollar acquisitions.

Gaining Ground by Expanding Global Reach with Local Presence and Partnerships

Quickly establishing itself in new countries and markets, Talkdesk has invested significant resources in talent acquisition and development of operations with sales and marketing teams in the field. Talkdesk’s expansion now extends to 16 countries with legal operating entities in Australia and Singapore. In addition, a rich ecosystem of partners allows Talkdesk to expand its reach and serve customers worldwide through more than 300 contract partners and thousands of sub-agents.

“Aquient is excited to partner with Talkdesk in APAC to enhance our ability to deliver omnichannel white glove experiences to our customers’ customers. The need to maintain excellent results for customers is now an issue for the region, ”said Jimmy Storrier, CEO and General Manager of Aquient. “With the arrival of Talkdesk, we can seamlessly integrate customer information and provide 360-degree customer insight to contact center agents and supervisors, as well as full customer self-service through any channel of their choice. ”

“Tradewinds is delighted to work closely with Talkdesk in the APAC region. Extending our very successful partnership in the Northern Hemisphere to now include ACPA is a very positive step, ”said Tony Heywood, Regional Vice President – ANZ, Tradewinds. “Customer engagement integrating the contact center is a key growth area for Tradewinds. With the dramatic increase in complexity in this area, we see Talkdesk as a market leader with a clear value proposition for end users and our partners.

Achieves Critical Privacy Certification for Asia-Pacific

As part of its international growth strategy and commitment to ensuring data privacy and security, Talkdesk has also achieved certifications for the Asia-Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules System (CBPR). and the Processor Privacy Recognition (PRP) framework. These certifications enable organizations that collect, access, use or process data to develop and implement uniform approaches to data protection, which apply across national borders throughout the region.

“Organizations around the world are prioritizing customer experience initiatives and fueling demand for our solutions as they seek to turn their interactions with customers into a competitive advantage,” said Tony Barbone, Chief Revenue Officer, Talkdesk . “With our growing local teams and our strong relationships with partners serving as ‘force multipliers’, Talkdesk quickly travels to all geographies to meet with companies where they need us, and bring innovations and knowledge. expertise to help them make every customer moment count. ”

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About Talkdesk

Talkdesk® is a global leader in customer experience for customer-obsessed businesses. Our contact center solution gives businesses and customers a better way to interact with each other. Our speed of innovation and global footprint reflect our commitment to ensuring that businesses around the world can deliver better customer experiences across any channel, resulting in greater customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. More than 1,800 innovative companies around the world, including IBM, Acxiom, Trivago and Fujitsu, partner with Talkdesk to deliver a better customer experience. Learn more and request a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks ™ or registered trademarks® of their respective holders. Their use does not imply any affiliation or endorsement on their part.

Camille Beasley

[email protected]

(972) 896-1936

Source: Talkdesk, Inc.

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